Campsite Information
Camping reservations made at www.naturwaterpark.pt:
1. Acceptance of the total payment for the reservation is confirmed. The amount must be paid immediately within 1 hour. If payment is not made within the specified period, the reservation will be canceled automatically.
2. The reserved period, even if it is not used in its entirety, is considered effectively occupied, in other words, subject to payment.
3. In cases of force majeure, Naturwaterpark may cancel the reservation, refunding the customer the amount paid. This situation will only occur for duly justified reasons and communicated to the customer as soon as possible.
4. In the event of no-show on the scheduled date (No Show) and in the absence of any prior notice from the Customer, Naturwaterpark will assume availability corresponding to the full period of the reservation, for possible sale. There is no right to a refund of the payment made.
5. In reservations made on the transaction amounts, the respective operating cost plus VAT at the legal rate in force will be added, depending on the reservation made. These fees are never refunded.
• Changing the reservation:
a) The customer may change the date of their reservation as long as they do so at least 8 days in advance of the check-in date.
b) Only one change of reservation dates is permitted. Once the change has been made, it will no longer be possible to cancel the reservation.
• Cancellation of reservation:
a) Cancellation carried out more than 30 days in advance at the closing date will result in a full refund, except for the cost of exploitation expenses.
b) Cancellation carried out between 29 and 5 days before closing of entry - loss of 50% of the deposit amount plus the cost of exploration expenses.
c) Cancellations up to 4 days before check-in close will not be subject to credit or refund.
6. Occupation and use
Entry time: from 10:00 to 22:00.
Departure time: until 17:00.
Late check-out is not permitted.
7. Reservations for the Camping Park made at the park reception will be made on arrival order and subject to the availability of sites.
